# How do I contact Coffervale storage VPS support?

> Contact Coffervale storage VPS support by email: what to include, the abuse desk, a lost account number. A person replies within 12 hours. No KYC, crypto only.

- URL: https://coffervale.com/contact/
- Last updated: 2026-11-02
- Publisher: Coffervale (https://coffervale.com)

Two addresses, one for support and one for abuse reports, both answered by people. Here is what to put in a message so it gets solved in one reply.

**Quick answer — How do I contact Coffervale support?**

Email **Coffervale** support at support@coffervale.com about orders, payments, SSH access, reinstalls or disk encryption; a person replies within 12 hours, seven days a week. Abuse reports about one of our IP addresses go to abuse@coffervale.com. Quote your order reference, never your account number. Storage VPS start at $1.24 a month on 12 months (prices of 2 November 2026).

> **We never ask for your account number** Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. Replies come from support@coffervale.com only. Treat any other address, account or phone number using the Coffervale name as fake.

## Contact details

| Attribute | Value |
| --- | --- |
| Support | support@coffervale.com |
| Reply time | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules |
| Abuse reports | abuse@coffervale.com |
| Language | English |
| Phone, chat apps, social media | None |
| Login | You sign in with an account number alone; an email address is optional and serves only to recover that number |

## What should a support email include?

**Enough to find the server and see the problem without a second round of questions:**

- the order reference (ORD-…) from your dashboard;
- the server's IP address, city and system;
- what you tried, and the exact error, for example `Permission denied (publickey)` or `mount: wrong fs type`;
- when it happened, ideally in UTC.

Never send your account number, your root password or a private SSH key. The public half of your key (the `.pub` file) is fine to send. Root logs in over SSH. Paste a public key at checkout and password login stays off; leave the field empty and the team sets a temporary root password, shown in your dashboard, that you replace at your first login.

## Can support help with my disk or my backups?

**Yes with the server, no with the contents.** Support can reboot or reinstall a server, check that its disk and network answer, and point you to the right command for mounting or encrypting a data disk. Support cannot open, restore or recover your files: We take no backup of your server and keep no copy of your data anywhere else, so what sits on a Coffervale storage VPS should be one of your copies, never the only one. If you encrypted your data, only your key can open it, which is the point. Keep the system disk unencrypted and the data disk under LUKS: after a reboot, log in over SSH and unlock the data disk with your passphrase.

## What should an abuse report contain?

**The IP address, the time and the evidence.** Send it to abuse@coffervale.com with:

- the Coffervale IP address involved;
- when it happened, date and time, with the time zone;
- what happened: spam, phishing, malware, an attack, a scan or illegal content;
- proof: log excerpts, full mail headers or the URL concerned.

The rules every server follows are in the [acceptable use policy](https://coffervale.com/acceptable-use/ "What a Coffervale storage VPS may hold and run"), which also explains suspensions and appeals.

## What if I have lost my account number?

**Only if your account has an email address.** The account number is the only key to your account: with an email on file it can be sent back to you, without one a lost number cannot be recovered by anyone.

- **With an email on file:** use "Forgot your account number?" on the dashboard sign-in page; the number goes to that address.
- **Without one:** support cannot restore access. We do not ask who you are, so we have no other way to tell that an account is yours.

Keep the number in a password manager.

## More about reaching us

### How fast does support answer?

A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. Abuse reports go to their own address, abuse@coffervale.com.

### Can I call or use Telegram?

No. Coffervale works by email only, at the two addresses on this page. Never send payment or login details to an account that uses our name elsewhere.

### Can support reboot or reinstall my server?

Yes, through your dashboard. Reboot, reinstall and deletion are requested in the dashboard and done by the team; a reinstall or a deletion wipes the disk.

### Where can I read answers before writing?

Prices are on [the pricing page](https://coffervale.com/pricing/ "Coffervale storage VPS plans and terms"), common questions in the [FAQ](https://coffervale.com/faq/ "Coffervale storage VPS FAQ"), refunds in the [refund policy](https://coffervale.com/refunds/ "When Coffervale credits days back").

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Coffervale: Coffervale sells storage VPS in Europe: KVM servers with 500 GB to 8 TB of HDD storage for off-site backups, Nextcloud, Seafile, Syncthing and archives, paid in crypto with no ID at signup. The servers run in Amsterdam, Bucharest and Chișinău, and the operator is DomaineGoat LLC, a company registered in Panama. On the 12-month term, every plan is priced at least 25% a month under a named comparable storage VPS, picked from 10 no-KYC crypto hosts whose prices were read on 2 November 2026.